Your front desk rehearses real difficult-guest situations with a lifelike AI, then gets a coaching report on what to do better. So the first time they handle it for real, it isn't the first time.
No credit card needed. Works in the browser on any phone, nothing to install. Built for hotels, restaurants, and hospitality teams.
Hiring? Send candidates a scored practice conversation before the first interview.
Every angry check-in, refund fight, and review threat is a live exam for your team. The stakes are real. Until now, the practice ground didn't exist.
can quietly cost dozens of future bookings. Travelers scroll past a property the moment a recent one-star lands near the top.
to win a brand-new guest than to keep the one already standing at your desk. Recovery skill is the cheapest fix you have.
on the front line every year. The person handling tomorrow's complaint may have been onboarded last week. Repeatable training beats memory.
Every part is built for how front-desk conversations actually go.
Every scenario has a surface complaint and a real need underneath. The guest's mood shifts as you talk: handle it well and they soften, brush them off and they escalate. This is not a bot that gives up the moment you apologize.
Empathy, clarity, problem-solving, and professionalism, each rated 1 to 5 and backed by real quotes from the conversation. No mystery grades.
Get a suggested next move mid-conversation, without handing you the answer.
Practice out loud in voice mode and hear the guest react in real time.
Track how everyone scores over time, and catch the person who is great on clarity but weak on empathy before a real guest does.
“A guest insists the rooftop pool was promised open during renovation.” Give the AI a one-line brief like that and it drafts the whole scenario: the guest's mood, the hidden need, what a great save looks like. Train on the situations that actually happen at your desk, not just the generic ones.
Resumes don't tell you how someone handles an angry guest at 11pm. Send applicants an assessment link instead: they play front desk against the same lifelike guests your team trains on, no account needed, about 15 minutes on any phone.
You get every candidate scored on empathy, clarity, problem-solving, and professionalism, with full transcripts and the exact quotes behind each score. The scores inform your call. You make it.
Choose from a seeded library of personas and difficulty levels, or the drill your manager assigned this week.
The AI reacts to what you say. Wrong answers get harder guests. Warmth de-escalates. A live mood meter tells you where they are.
Four competency scores, evidence quotes from your transcript, and one concrete thing to try next time.
Most chatbots reward good manners. Real guests don't. Every scenario has a hidden need under the stated complaint. The guest is angry about the room, but what they really need is to feel heard about the wedding they flew in for. Only genuine handling moves them.
Some scenarios are marked unwinnable. You can't rescue every conversation. The point is to learn to de-escalate gracefully, not to always win. That's hospitality, not a video game.
Every trainee, every competency, one screen. See who is improving, who needs a coaching note, and which skills the whole team is weakest on, backed by real conversations rather than gut feel.
Assign a drill in two clicks and it lands on the trainee's screen with your note attached. A weekly digest lands in your inbox so silence means healthy.
We are onboarding a small first group of properties as founding partners: founding pricing locked in, a direct line to the people building the product, and your hardest guest situations turned into training scenarios with you.
Try it free. Upgrade when your team is ready to practice for real.
Start with 5 free sessions today. No card. Your first coaching report in minutes.
Founding-partner spots are open. See the offer.